Digital Marketing: Where PR and Marketing Meet

In many organizations PR and Marketing are not created equal.  Oftentimes PR reports to Marketing. Why?  If you are a public relations professional you know how much your expertise impacts marketing strategies, especially due to the evolution of the digital landscape.  You know where PR and Marketing Meet.

How PR and Marketing are Tied Together

Marketing will handle advertising, design, and copywriting for campaigns.   PR creates stories and messaging from information and research.  Then a publicist or media relations professional will pitch those stories to generate awareness for the brand, product, or individual. PR can do the job using stories on tv, radio, print, and online media.  But, if many people are not watching television news sources, listening to talk radio, or reading newspapers, how does the message get out? According to the Pew Research Center, the largest audience on cable or network news is around 7.5 million for evening, network programs.  Everything else is well below 5 million viewers. Radio World reports that radio listenership is struggling since the pandemic began.  There have been multiple reports on the decrease in traditional newspaper and magazine readership.  Media is more digital and online and this is where PR and Marketing meet.

Digital PR and Why Marketing Needs Us

Public Relations professionals have become much more active creating content for social media and websites.  Content driven social media campaigns are a combination of design efforts from Marketing and  writing from the PR department.  The snappy copy produced in  Marketing is fine for advertising.  But PR people know how to pitch an angle and write the appropriate copy to go along with it.   Also PR people build relationships, which we know is critical for growing a loyal and engaged audience.

Teamwork Leads to Success

So what does it look like when these two departments meet on equal footing?  In an ideal world a team that includes marketing and pr will get together to plan a campaign.  Tasks will be delegated and a structured, executable campaign will result.  Marketing will handle the images and copy, hashtag and competitor research.  It will also have developed a value proposition and target customer(s).  PR  will write blogs, articles, and social media copy.  These professionals will plan a media strategy that includes social platforms and content, plan events, and train spokespeople.

Like me, some PR people are full on Marketers.  In the end we all are determining what motivates people and why they do what they do.  In a sense, people watching and that’s the fun part.

For more information on marketing and pr visit our blog and check out:

Marketing is Not Public Relations

 

 

 

How to Work with a Publicist

I was scrolling through some searches today, looking for different topics I might cover in this week’s blog.  I decided not to write about digital pr and marketing today.  Instead, I am going to talk about relationships.  Specifically, how to work with a publicist.

Don Hires a Publicist

Don is a first time author whose novel is being published by a small press.  He hires a publicist because he wants to make a name for himself and sell books.  He has a modest following on social media and he has contributed a few pieces to some small blogs.  He has a day job that takes most of his time, and writing the book was challenging.  Now that he knows he has a professional on his side, he is looking forward to making some money and hopefully signing a big publishing contract for the next book.

The Publicist understands that Don wants to get coverage for himself and his new book.  He thinks the book is terrific and has had really good success getting blog reviews and some small publications to cover a first time author.  Don agrees to a short contract for a review and interview campaign and The Publicist starts getting the word out.

Three months later, The Publicist has secured about a dozen hits on moderate level blogs and a review in an independent magazine.  He also got a brief Q&A on Don’s college alma mater’s website.  The Publicist was happy with the job, but Don was not.

Why Is Don Unhappy?

If I look back at the reasons why Don hired a publicist, it is clear why he is unhappy.  He hired a publicist to “make a name for himself and sell books.”  The Publicist heard that, and filed it away under “this is what every author wants, but everyone knows how this works”.  Each entity went into this relationship blind, with notions about the process that were not based in reality.

To ensure that this doesn’t happen to you, here are some questions to ask a publicist that should help make your campaign a good experience.

10 Questions to Ask a Publicist

  1. In an ideal world, what kind of results can I expect?  What are some samples of coverage author like me receive?
  2. What will I need to do to help you succeed at your job?
  3. Will I make my money back?
  4. How many books will I sell, approximately?
  5. What services do you think I need?
  6. What services will you be providing?
  7. How long will it take?
  8. Can we schedule a phone call a month from now to go over how my campaign is going?
  9. Can I get my money back if I am not happy with the way things are going?
  10. Do you complete any tasks that are open at the end of the contract?

10 Answers You Should Hear From a Publicist

These are some answers you might hear to questions you ask a publicist.

  1. This answer is going to be book and author specific.  The kind of coverage you get will vary based on what the book is about, your background and experience, where you live, who you know, etc.
  2. This answer is also a bit specific, but at the very least the publicist will need a picture, a bio, a book jacket, a contact list from you if you have people who can help, and a copy of the manuscript or book for the publicist to read.
  3.  I can’t say for certain, but most authors do not earn back their marketing expenses on their first books.
  4. Publicists do not sell books.  Our job is to raise awareness of you and your book so that there are increasing opportunities for you to sell copies.
  5. This answer is going to be based on the job itself.
  6. This is going to be based on your budget and what the book needs
  7. Whichever contract term you select should be ample time to meet the deliverables outlined by the publicist.
  8. Yes, of course we like to have status meetings with our clients
  9. There is a cancellation clause in the agreement.  We can’t guarantee results, but we do not sell services that we do not feel we can provide effectively.
  10. If there are any leads that require additional follow up, we will make sure to follow through.

For more information on hiring publicists check out our blogs, How Much Does a Publicist Cost? and Do You Know What a Book Publicist Does? (previously printed in Publishers Weekly magazine)

 

Design 101: Fonts

Design is a critical element in most aspects of marketing, PR, and social media. It’s the thing that catches people’s attention and draws them in. It could be a book cover design, a flyer, or a graphic you plan to post on your social media feed. If you’re diving into designing things yourself, you’re sure to run into a very important choice at some point – what sort of font will you use? If you’ve never done it before, it can be intimidating. Many programs come with a set of default fonts that you can use freely when you’ve bought the license. However, this can be very limiting. People who have been designing for a long time can often recognize popular fonts on sight. If you want to use font effectively and stand out in whatever you’re making, here’s where to start.

What to look for in a font

The styles of fonts out there are endless- from creepy to elegant to academic, there is something out there that can fit your project perfectly. The first step is understanding what kind of a message you want to get across in your graphic. If you’re designing a book cover for a children’s series, you might choose something rounded and fun. For an invitation to a virtual event, you might want to choose something with looping, cursive-like elements. If it is a more casual event, something with a hand-written print look might be appropriate. If you’re unsure of exactly what you want, try a few different ones and see what fits the look of your graphic. Looking at examples of graphics you like and finding fonts that are similar can be a useful starting point when you’re at a loss.

Where to get fonts

I’m a huge proponent of DaFont, which is a repository of custom fonts where people with a passion for design can upload their work. It’s where I start my searches. Not only is it a large database, but it has fonts clearly sorted and labeled. There are distinct categories for every font to help you find the perfect one. The designers also put their usage terms upfront on DaFont. This is important because to legally use some fonts, you may need to purchase them beforehand. Some are only free for personal use but might require payment for commercial use. Others are 100% free for both personal and professional use. Some may not be used commercially at all! Make sure to check this out before even downloading the font. Beware of fonts that might imitate popular IP (the Harry Potter font is a popular one), since this could also land you in legal hot water. 

Google Fonts is also a place to find fonts that are licensed for both commercial and personal use. It has less choices in terms of categories and gets a bit more technical in its filter system. It is still a comprehensive resource, and you won’t need to worry about whether a particular font is licensed or not.

There are a lot of choices out there – so happy hunting! If you do plan on making your own graphics for social media use, make sure to check out our social media tag for helpful tips!

Marketing Fiction: Beyond Book Reviews

At the recent Pikes Peak Writers Conference (PPWC) I gave a presentation on identifying major and minor themes that can help with marketing fiction.   Let’s face it.   For indie authors, book reviews in any traditional sense are difficult to come by.  We all want to end up in the New York Times, but there are over 1 million books published every year and only 52 New York Times Book Reviews.  Even with a publicist who knows people at the Times who make editorial decisions, by the numbers it looks like a long haul to getting that review in the paper.

The Problem with “Book” Marketing

Many writers think of their books as singular products, referring to them as my “novel”, “mystery series”, “fantasy”, “romance”, “coming-of-age novel”, etc.  I have been working on marketing fiction for twenty-five years and I can honestly tell you that trying to sell your book to a reviewer based on, “this is a great new novel” is not going to cut it in our competitive world.

One Solution to Fiction Promotion Challenges

There are many strategies you can use, like digital pr, but the one I suggest first is dissecting your book to go beyond book reviews. In my presentation, I described the process using a book we all know, The Great Gatsby.  I analyzed it through a more comprehensive lens–digging deep into any promotional angle I could find. Here is an outline of the process you can try on your book(s).

The Deep Dive for Marketing Fiction

  1. Open a blank document or take a clean sheet of paper. Write the title and genre of your book at the top.
  2. Make two columns, one called “book assets” and the other “my assets”
  3. In the “book assets” column write a list of the locations in your book; any topics that it covers (in Gatsby the list included Prohibition and Class Wars); and anything particularly interesting about the characters.
  4. In the “my assets” column make a list of things that pertain to you and your brand, such as where you live and where you grew up.  Add items like what you do beyond writing; any parts of the book based on your own personal experience; why you wrote what you wrote; and any additional interests, hobbies, or skills that you have.
  5. Now make a list at the bottom of the page of where you can imagine finding interest in the items in either list.  Is there a story in the media that relates to your topics?  In addition to being a novel, does you book include anything of interest to health care, psychology, or business? If your book is a mystery, note mystery outlets that you would target online and in print.
  6. Finally, pretend you are a reporter and write some mock headlines based on your list of angles and outlets.  The Great Gatsby in today’s world might inspire a headline like “Class Divides in New Novel Mirror the Culture of Celebrity and Billionaires vs. Everyone Else”; or “New Novel Explores Whether Class is Defined by your Market Value or by Knowledge and Manners.”

Thank You English Teachers

Remember English Class?  Yup, this process has some similarities.  The exercise will help you think about marketing fiction in a broader way.  It will also help enhance the number of opportunities it will have in the media.  Marketing fiction is always a challenge.  The first step to getting more press and attention is to see how many latent themes and topics your book can address.

For information on marketing fiction, see Case Studies #3

Explore our blog and search for what you need to know.

Effective Social Media Marketing: Are we in denial?

 

Love it or hate it if you are promoting something you are waist-deep or at least dipping a toe into the social media marketing landscape.  For public relations professionals, we are always focused on effective social media marketing tactics that will build our clients’ audiences.  I’ve written about social media on this blog, often breaking down different platforms and their uses, listing the latest stats, and how to build a content strategy.  However, I am adding this to the conversation because I think many of us are in denial. Our expectations and feelings about how things should work are getting int the way of our own success.    Below are some statements related to social media conversations I’ve had.  If you relate to one or more of these, then you might want to read on.

  1. My follower count on Instagram only increases by 5 to 10 followers per week so my campaign isn’t working.
  2. Nobody wants to hear from me on Twitter because I don’t get likes or retweets.
  3. I post contests and polls on Facebook and I don’t get any audience participation.
  4. I post every day and I’m not growing.

Time for a reality check

 

It’s time to face reality.  There are 3.3 billion people on social media; there are bots and marketing agencies spewing generic content; advertising is cluttering news feeds; and if you aren’t a celebrity, you won’t gain followers by the hundreds.  So why does anyone even bother you ask?  Because there are 3.3 billion people using social media.  If your audience was just a fraction of that number you could be happy.

We are so fortunate to be able to reach out to all of these people directly.  But you have to be thoughtful, dare I say strategic about how you talk them.    If you do your homework and start talking to your “people” who want to hear what you have to say, then you will grow and you may even become an influencer someday.  If your social media platforms are not behaving the way you want them to, it is likely that you are not properly focused on who you are trying to reach and what you need to communicate.

Build Authentic Online Relationships

Relationship building online is about earning the trust and loyalty of your customers and audiences so you can maintain, and grow your numbers.   But how do you do that?  Is it by working with a company that will push out “snackable” content? (I was pitched that idea by a social marketer.  Let me ask you this: If you were at a cocktail party would you want to talk to a robot who can say a dozen sentences or a real person who can tell you about a trip to Belize)? Is it by talking about how great you are or how wonderful your product is?  Would having a roomful of cats posted on Instagram fit the bill?

Even though we can now hide behind our screens, it doesn’t mean that the skills and needs of human interaction are out the window.  If anything, you need to be even more thoughtful about your dialogue with others to practice effective social media marketing.  Your content needs to be authentic and you need to do your due diligence and research in advance to identify an audience that will be interested in receiving your messages.  After you determine your audience, you need to figure out how to reach it, what platforms to use, the content you will use, and when you are going to post and share.

It takes time and tenacity

To build an army takes an army and that’s what you are doing.  You are setting up a foundation of friends and followers who want to know about your ideas or buy your product.  If satisfied, they will help spread the word via retweets, shares, and referrals.  And as I’ve said, it doesn’t happen overnight.

When I was at a conference recently a woman asked me about an aggregation application that helped drive followers on Twitter, but she was losing followers as quickly as she was gaining them.  I told her that Twitter has been public about their attempt to rid the server of unattended accounts and spambots.  Aggregators are not a shortcut when it comes to quality, actionable followers.  The ones you end up with are often spam and other ineffective types.  You need to put a real engagement plan into action, stick to it, monitor the results, and take appropriate action when necessary.

We all need to accept that this process is going to take a lot of work.  I’ve got a business built around media with a heavy social focus, and I know about the time that goes into an effective social media marketing campaign.  But if you aren’t able to hire somebody to do it for you, then you can set up a schedule that works for you.  Block out time every day to work on internet engagement and research.  Find a tracking program or use the tools that the individual platforms provide so you can see how your content is doing.  Someone told me once regarding careers that you start with one brick and soon you will have built a wall.  So go ahead and start your construction and you will see how things progress.

The last thing I’ll add is for people who dislike social media or do not feel comfortable with it.  My advice is: Don’t establish any platforms you are not going to use.  If you feel super hesitant about social campaigning, then do not do it.   In a future post, I’ll present some ideas for alternatives that will still build your SEO presence online.

Additional Informational Resources

Here are a couple of  articles from around the internet that talk about current content and social strategies:

10 Important 2020 Social Media Trends You Need to Know

12 Social Media Trends to Watch in 2020